Question 1

Do you require long-term contracts?

Accepted Answer

No. A long-term contract is not required. We tailor our contracts for each client. Whether you need a one-time project, a long-term campaign, or a retainer relationships for our expertise.

Question 2

What industries or types of businesses do you specialize in?

Accepted Answer

Trouvaille Creative offers services for the hospitality industry, construction and architecture, financial services, healthcare and many more. Our specialties are food and beverage, as well as broadband and telecommunications.

Question 3

How much does it cost to hire your creative services?

Accepted Answer

The cost to work with a creative studio depends on your needs and project length. Trouvaille Creative works with you to build a strategy or campaign that aligns with your budget.

Question 4

What makes Trouvaille Creative different from marketing agencies?

Accepted Answer

When you choose to work with Trouvaille Creative, you’re getting a personalized experience. We are dedicated to building strong client relationships and delivering amazing quality of work. We keep our client list small, often times it feels like we are an extensions of your team and brand.

Question 5

Who We Work With (and who we don’t)

Accepted Answer

Trouvaille Creative works with businesses who value creativity, crave a personal touch, and refuse to settle for forgettable marketing. We don't take on large accounts looking for an order-taker. We take on brands looking for a partner. One who knows your name, understands your vision, and shows up fully invested every single time.

Question 6

Where We’re Located

Accepted Answer

Trouvaille Creative is located in Bentonville, Arkansas. We work with clients in all regions, including Kansas City, the Chicago area and even internationally.

Question 7

Our Process

Accepted Answer

1. Discovery Call
We'll spend time getting to know your brand, your goals, and your market so we can uncover exactly what your business needs to shine. Consider it the moment your lucky find begins.

2. Strategy & Proposal
Based on everything we learn about you, we craft a plan that's built specifically for your brand and organization. We’ll provide a clear timeline, transparent pricing, and a creative direction you'll actually be excited about. If it doesn't feel right, we tweak until it does.

3. Creative Execution
Our team gets to work bringing your strategy and campaign to life through thoughtful planning, compelling content, and designs that turn heads. You'll stay in the loop every step of the way.

4. Launch & Optimize
We launch your campaign and then keep a close eye on how it performs, making smart adjustments along the way. Because a great launch is just the beginning; we're in it with you for the long game. Cue the confetti!

Question 8

Who Do You Work With?

Accepted Answer

​Our specialty is working with brands and businesses of all sizes who want to make their marketing memorable. Whether it’s limited marketing staff, not enough time dedicated to marketing or lack of experience or skills in certain areas, the team at Trouvaille Creative is dedicated to marketing that matters.We work with small businesses and non-profits, community organizations, local businesses, mid-level business, enterprise businesses, national and international brands and more. Our services and be customized for your specific needs. Whether it’s one project, recurring tasks or ongoing marketing campaign, our team is able to assist you for any length of time.

Question 9

What types of photography and videography do you specialize in?

Accepted Answer

We specialize in product photography, event photography and videography, brand and lifestyle content, social media visuals, employee interviews, and commercial video production. Everything we create is designed with your marketing goals in mind.

Question 10

How does the photography and videography process work from start to finish?

Accepted Answer

How does the photography and videography process work from start to finish?

Question 11

Who We Work With (and who we don’t) (copy)

Accepted Answer

Trouvaille Creative works with businesses who value creativity, crave a personal touch, and refuse to settle for forgettable marketing. We don't take on large accounts looking for an order-taker. We take on brands looking for a partner. One who knows your name, understands your vision, and shows up fully invested every single time.

Question 12

How do I know if my brand actually needs a refresh?

Accepted Answer

If you find yourself hesitating before handing someone your business card, feeling embarrassed to send someone to your website, or noticing that your brand no longer reflects where your business is today — those are all signs it's time. A brand refresh isn't about starting over, it's about realigning your visual identity, tone, and messaging with the business you've worked hard to build. If something feels off, it probably is.

Question 13

What exactly is included in a brand refresh with Trouvaille Creative?

Accepted Answer

Every refresh is custom built around what your business needs. That could include updating your logo, refining your color palette and typography, redefining your tone of voice and writing style, and developing updated brand guidelines that keep everything consistent going forward. We start by getting to know your business and researching competitors so we only update what truly needs it and preserve what already makes your brand special.

Question 14

Isn't a brand just a logo?

Accepted Answer

This is one of the most common misconceptions we come across. Your logo is just the beginning. A truly strong brand encompasses your entire visual identity including your color palette, typography, and design elements, as well as your tone of voice, your writing style, and the way your business communicates across every platform and every touchpoint. It's the complete picture of how your business looks, sounds, and feels to the people you are trying to reach. When all of those elements work together seamlessly, that's when a brand becomes truly unforgettable.

Question 15

I am starting a new business. Where do I even begin with building a brand?

Accepted Answer

Starting a brand from scratch can feel overwhelming, but it doesn't have to be. We walk you through every step of the process, starting with a discovery conversation about your business, your audience, your competitors, and your vision. From there we build your complete brand identity from the ground up, so you are ready to show up consistently and confidently from day one.

Question 16

What kind of marketing materials do I need for a trade show booth?

Accepted Answer

The essentials typically include a branded backdrop or banner, tablecloths, signage, brochures or booklets, business cards, and promotional materials that reinforce your brand at every touchpoint. We design all of these pieces cohesively so your booth looks intentional, polished, and completely on brand.
Beyond marketing materials, we can order additional booth materials like carpet, refrigerators, tables and chairs and more. Just ask us!

Question 17

Can you design all of my trade show booth materials as a complete package?

Accepted Answer

Absolutely. When everything is designed together, your backdrop, tablecloth, flyers, and handouts all feel like one cohesive brand experience rather than a collection of mismatched pieces. We design your booth materials as a complete set so your brand shows up consistently and beautifully across every single touchpoint.
Plus, we handle the printing, so you don’t have to worry about anything.

Question 18

Can you design both digital and print materials for the same event?

Accepted Answer

The most memorable event marketing strategies work seamlessly across both digital and print, creating a consistent brand experience whether someone encounters you online before the event or in person on the day. From social media graphics and event ads to printed booth materials and handouts, we make sure every touchpoint feels like it belongs to the same brand.

Question 19

What marketing support do you provide for businesses hosting their own conference or event?

Accepted Answer

We offer full marketing support from the ground up. That includes event website design, digital and print advertising, event programs and booklet design, signage, and promotional materials that build buzz and drive attendance. From small and intimate or a large scale conference, we make sure your event marketing is as impressive as the event itself.

Question 20

Does content marketing include visuals?

Accepted Answer

Absolutely. We create exciting visual elements like infographics, images, videos and other multimedia content that speaks directly to your audience. We can even transform your existing brand content into something your audience will love to see.

Question 21

What kind of content do you create?

Accepted Answer

We specialize in blog posts, articles, website copy, and social media posts that are built around what your audience is actually searching for. Everything we create is tailored to your brand voice, your goals, and the people you're trying to reach.

Question 22

How do you decide what content to create for my business?

Accepted Answer

It all starts with strategy. Before we write a single word, we learn about your brand, your audience, your competitors, and your goals. From there, we build a content plan that maps out topics, formats, and a distribution strategy designed just for you.

Question 23

How will I know if my content marketing is actually working?

Accepted Answer

We track what's driving traffic, what people are clicking on, what's resonating with your audience, and where there are opportunities to improve.

Question 24

What kinds of print materials can you design and produce?

Accepted Answer

We design a wide range of print materials depending on what you need. Our expertise includes:
Business Essentials: Business cards, brochures, rack cards, and branded stationery
Event Marketing: Banners, event signage, booths, banners and posters
Sales and Promotions: Flyers, product sheets, sell sheet, and magazine ads
Mailers: Postcards, and direct-mail
Customer Education: Booklets, instruction manuals, and welcome-kits
Packaging: Product packaging, and labels

Every piece is designed with your brand identity at the forefront so that everything you hand out or display feels cohesive and elevated.

Question 25

Do you help with the strategy behind print marketing or just the design?

Accepted Answer

Both — and we believe the strategy is just as important as the design itself. Before we create anything, we take the time to understand your goals, your audience, and how your print materials will work alongside the rest of your marketing. That way every piece we produce has a clear purpose and a meaningful role in growing your brand.

Question 26

How do I make sure my printed materials match my brand?

Accepted Answer

Brand consistency is at the core of Trouvaille Creative. Whether we built your brand identity or you're coming to us with an existing one, we make sure every print piece aligns perfectly with your colors, fonts, tone, and overall brand personality. Your business card, your brochure, and your banner should all feel like they belong to the same family — and with us, they always will.

Question 27

How does the print production process work?

Accepted Answer

We handle the entire process from start to finish so you never have to worry about the details. It starts with ideation and strategy, moves into design and your approval, and then we work with our trusted print production partners to make sure the final product meets our standards.

Question 28

Which platforms do you manage?

Accepted Answer

During our discovery call we'll identify which platforms make the most sense for your business and focus our energy where it counts most. We primarily work across Facebook, Instagram, and LinkedIn — wherever your audience is spending their time.

Question 29

How do you develop a social media strategy for my business?

Accepted Answer

It starts with getting to know you. We dig into your brand, your audience, your competitors, and your goals before a single post is planned. From there we build a content strategy that's tailored to where you are now and where you want to be.

Question 30

Do you run paid social media campaigns?

Accepted Answer

Yes — and when done right, paid social is one of the most powerful tools in your marketing arsenal. We plan, build, and manage paid campaigns designed to put your brand in front of the right people at the right time. Every campaign is backed by strategy, not guesswork, so your budget works as hard as possible.

Question 31

Do you offer LinkedIn advertising?

Accepted Answer

LinkedIn is one of our favorites for businesses targeting other businesses, professionals, or niche industries. LinkedIn's advertising platform allows us to get incredibly specific with who sees your content by targeting job titles, industries, company sizes, seniority, and more.

Question 32

How will I know if my social media is actually working?

Accepted Answer

We provide thorough reports and analysis that break down exactly how your content is performing. We see what's resonating, what needs adjusting, and where the opportunities are. You'll always have a clear picture of your results without needing to decode the data yourself.

Question 33

How important is it that my website works on mobile devices

Accepted Answer

Having a mobile-friendly website is non-negotiable. More than half of all web traffic comes from mobile devices, which means if your website isn't responsive and easy to navigate on a phone, you're already losing potential clients before they even get to know you. Every website we design looks and performs beautifully across every device, from desktop to tablet to phone.

Question 34

How long does it take to design and launch a website?

Accepted Answer

Every website is different so timelines can vary depending on the size and complexity of your project. The entire scope includes strategy, design, content, revisions, and final testing to make sure everything is working perfectly before we go live. We'll always give you a clear timeline upon inquiry so you know exactly what to expect and when.

Question 35

Can you manage my website edits and upkeep after it's been built?

Accepted Answer

Absolutely — and honestly, this is where a lot of other agencies leave you hanging. Once your website is live, things inevitably need updating. Whether it's a new service page, a photo swap, a blog post, or a general refresh to keep things current, we offer ongoing website management so your site never feels outdated or neglected.

Question 36

Can you connect my website to Google Analytics and other online accounts?

Accepted Answer

Yes, we are able to set up and connect Google Analytics so you can track who is visiting your site, where they are coming from, how long they are staying, and which pages are performing best. Beyond Google Analytics, we can also connect your website to your Google Business Profile, social media accounts, and other essential online tools so everything works together seamlessly. Because a beautiful website is only half the story — knowing how it performs is what turns it into a true marketing asset.

​Marketing Resources for Your Businesses

Free guides, tools, tips and real-world case studies from the Trouvaille Creative Team.

Why work with Trouvaille Creative

Tool: Marketing Budget Estimator

Blog

Why We Call Ourselves a Studio, Not an Agency

Questions That Actually Matter When You're Hiring a Marketing Agency

What You're Really Paying For When You Hire a Marketing Expert

Interested in hearing expert marketing tips and trends? Sign-up now to receive our monthly Trouvaille Creative Newsletter. Get valuable business tips, freebies, and sweet marketing advice by signing up below!

ALL OUR FAQs

Do you require long-term contracts?

What industries or types of businesses do you specialize in?

How much does it cost to hire your creative services?

What makes Trouvaille Creative different from marketing agencies?

Who We Work With (and who we don’t)

Where We’re Located

Our Process

Who Do You Work With?

What types of photography and videography do you specialize in?

How does the photography and videography process work from start to finish?

Who We Work With (and who we don’t) (copy)

How do I know if my brand actually needs a refresh?

What exactly is included in a brand refresh with Trouvaille Creative?

Isn't a brand just a logo?

I am starting a new business. Where do I even begin with building a brand?

What kind of marketing materials do I need for a trade show booth?

Can you design all of my trade show booth materials as a complete package?

Can you design both digital and print materials for the same event?

What marketing support do you provide for businesses hosting their own conference or event?

Does content marketing include visuals?

What kind of content do you create?

How do you decide what content to create for my business?

How will I know if my content marketing is actually working?

What kinds of print materials can you design and produce?

Do you help with the strategy behind print marketing or just the design?

How do I make sure my printed materials match my brand?

How does the print production process work?

Which platforms do you manage?

How do you develop a social media strategy for my business?

Do you run paid social media campaigns?

Do you offer LinkedIn advertising?

How will I know if my social media is actually working?

How important is it that my website works on mobile devices

How long does it take to design and launch a website?

Can you manage my website edits and upkeep after it's been built?

Can you connect my website to Google Analytics and other online accounts?

Phone

Email

Socials

Marketing Resources for Your Businesses

Interested in hearing expert marketing tips and trends? Sign-up now to receive our monthly Trouvaille Creative Newsletter.
Get valuable business tips, freebies, and sweet marketing advice by signing up below!